Privacy Policy

Last updated: 25 August 2026

This Privacy Policy explains how Genies Plumbing Pty Ltd (ABN 87 690 978 422, QBCC Licence 15572303) collects, uses, stores and discloses your personal information. We are a plumbing business servicing the Gold Coast and Brisbane, and we handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website, submitting a booking or enquiry, or engaging us for plumbing work, you agree to the practices described below.

What Information We Collect

We only collect information we genuinely need in order to quote, book and complete plumbing work. This typically includes:

• Contact details — your name, phone number and email address
• Job details — the service address, the nature of the plumbing problem, access notes and any photos you send us
• Booking and service history — quotes, invoices, work performed, warranty details and related correspondence
• Payment information — processed through our payment provider; we do not store full card numbers on our systems
• Website usage data — pages visited, approximate location, device and browser type, and referring website

We do not collect sensitive information (such as health or financial account details beyond what is needed to invoice you), and we do not knowingly collect information from children.

How We Collect It

We collect personal information directly from you when you:

• Complete the booking form on this website
• Make a booking through our online booking system
• Call, text, email or message us on social media
• Speak with one of our plumbers on site
• Leave a review or respond to a request for feedback

We also collect some information automatically through cookies and analytics when you browse the website — see Cookies and Analytics below.

Why We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes
• Schedule, perform and follow up on plumbing work
• Issue invoices and process payments
• Contact you about a job, including reminders and arrival notifications
• Handle warranty claims, complaints and safety or compliance obligations
• Improve our website and understand which services people are looking for
• Send occasional service reminders or offers, where you have not opted out

You can opt out of marketing messages at any time by replying to the message or contacting us using the details below. Opting out will not affect communications about a job you have booked.

Who We Share It With

We do not sell your personal information. We share it only where it is necessary to run the business, and only with providers who are bound to keep it secure. These include:

• ServiceM8 — our job management and online booking system, which stores your booking, job and invoice records
• Payment providers — to process payments securely
• Google — for website analytics, advertising measurement and customer reviews
• Trustindex — which displays our Google reviews on this website
• ClickCease — which protects our advertising from click fraud
• Our email and hosting providers — who store enquiries and website data
• Suppliers, subcontractors and insurers — where required to complete a job or handle a claim
• Regulators or law enforcement — where we are legally required to disclose information

Some of these providers store data on servers outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Cookies and Analytics

This website uses cookies and similar technologies, including Google Tag Manager and Google Analytics, to understand how visitors use the site and to measure the performance of our advertising. This data is aggregated and is not used to identify you personally.

You can block or delete cookies through your browser settings. Some parts of the website may not work as intended if you do.

How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Our website uses SSL encryption, our systems are password protected, and access is limited to team members who need it to do their job.

No method of transmission over the internet is completely secure. While we do everything reasonable to protect your information, we cannot guarantee absolute security.

How Long We Keep It

We keep customer and job records for as long as we need them for the purpose they were collected, and for as long as we are required to by law — including tax, warranty and plumbing compliance obligations. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

Accessing and Correcting Your Information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it is wrong or out of date. Contact us using the details below and we will respond within a reasonable time. We may need to verify your identity before releasing information, and in limited circumstances we may decline a request — if we do, we will explain why.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to put it right. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The current version will always be available on this page, with the date it was last updated shown at the top.

Contact Us

Genies Plumbing Pty Ltd
ABN 87 690 978 422
QBCC Licence 15572303

Phone: 0476 104 630
Email: customers@geniesplumbing.com.au
Service areas: Gold Coast and Brisbane, Queensland